FAQ

On this page, you can find answers to all frequently asked questions.

Is your question not included? Mail us with your question. We would be happy to furtherly help you.

Tenants


How does Flickmyhouse work?
Flickmyhouse works from the reasoning that the tenant and the lessor get in touch quickly and easily. This occurs through a direct chat connection. By means of the personal profile of the tenant, the lessor gets an image of the interested person. In this way, the lessor can easily determine if this person is appropriate for the object.

I no longer see any offers in the selected city.
It may occur that you’ve swiped through all offers. Properties you’ve liked show up in your map of favorites.

On what device scan I download the app?
You can download Flickmyhouse on both an iOS or Android device.

My purchase is not visible in my account.
It may occur that your purchase in the Play/AppStore is not linked to your Flickmyouse account correctly. In this case, contact us through the contact form or send us a PM via Facebook.

What happens to my data?
Not that much. The data about the property and the personal profile picture are shown to the tenants, furtherly we make the data anonymous for internal user statistics. All data provided by you are managed conform to data protection laws.

Can I save properties as favorites?
All the properties you react on, are automatically saved in your favorites. Aren’t you sure whether you would like to react yet? Temporarily save the property in your favorites and decide later.

What do I do if the owner appears to be unreliable?
Please directly make us aware of this and our team will deal with this!
You can send us an email with the owner’s data and why you think he/she is unreliable. We will see whether more people have experienced burdens and we will possibly deny this lessor further access to the app.


Hoe dislike ik een woning?
Geen interesse in de woning? Swipe naar links op druk op de DISLIKE button. Deze woning wordt dan verwijderd uit het aan jou getoonde aanbod.

I don’t get any reaction from owners
It may also occur that a lessor does not find you an appropriate candidate for renting. Another possible reason is that you haven’t completely filled out the information in your personal profile. So make sure your profile is in excellent shape in order to be accepted more quickly!

What do I do when a property appears to be already rented out?
In principle, only available properties are shown.
If you do find a property that is already rented out, however, you can send us an email with the data of the property, such as street name and the name of the owner. We will then make sure it gets removed from the database.

A broker asks for a commission, is this allowed?
As is described in our General Terms & Conditions Article 5.1, the broker or mediator is not entitled to ask for a commission in relation to the property offers available to the public on the application. If a broker still asks for this, however, you can invoke the Supreme Court judgment of October 16, 2015 art.7:425 BW. If you do run into problems, please contact us through the contact form on the website, we will look for a fitting solution.

How can I delete my account?
By going to your profile, consequently going to settings and pressing the button “delete my account”. Do note that this will remove your property/properties from the database.

A lessor asks for key money. What is this and is this allowed?
When you have to pay an amount to be able to rent a property without any performances in return, this is called key money. This is not allowed. It is a so called ‘unreasonable clause’ in the rental contract, which is forbidden by law. If you do decide to pay key moneyn (which we from FMH discourage!), you can reclaim this amount through the courts. You should be able to show you’ve paid this, however, by means of a receipt or witnesses.

LANDLORD


How does Flickmyhouse work?
Flickmyhouse works from the reasoning that the tenant and the lessor get in touch quickly and easily. This occurs through a direct chat connection. By means of the personal profile of the tenant, the lessor gets an image of the interested person. In this way, the lessor can easily determine if this person is appropriate for the object.

How can I offer my property?
After creating your profile, you can add the first object. Consequently, you enter all your data about the object(s), provide a fluent text, and upload sharp, truthful pictures.

Can I draw up a rental contract via Flickmyhouse?
We work with diverse brokers and managers who offer this service, fill out the contact form on our website and ask for the possibilities. We will then contact you.

For how long does my object appear on your app?
This is entirely up to you, put the status on free for as long as the property is available. When the property has been rented out, put the property on taken. This is then no longer shown in the offers.

On what device scan I download the app?
You can download Flickmyhouse on both an iOS or Android device.

How can I delete my account?
By going to your profile, consequently going to settings and pressing the button “delete my account”. Do note that this will remove your property/properties from the database.

Within how many hours will my problem be solved?
We try to fix common “bugs” within 24 hours. In case of an unknown “bug”, we apply 72 hours, so that we can present it to our developer.


What happens to my data?
Not that much. The data about the property and the personal profile picture are shown to the tenants, furtherly we make the data anonymous for internal user statistics. All data provided by you are managed conform to data protection laws.

How do I get in touch with a tenant?
When a tenant is interested in one of your offered properties, a notification will appear: [..] is interested in your object. When you have enabled push-up notifications, you automatically receive notifications about interested tenants.

If the tenant meets your demands, you can accept the tenant. After the Flick moment, the chat function can be used. This way, you can ask questions that are still unanswered, to consequently plan a visit. There is no limit to the number of chats.

How do I know if the potential tenant is reliable?
By means of the personal description and profile picture, you as a lessor can make an estimation of the person. You can also always take a look on this person’s Facebook page or google this person. In case of doubt, you can ask for tenant screening at a company that offers this.

Can I also offer my property as “short stay”?
Short stay objects can be offered on the Flickmyhouse application for a rental period of at least 3 months.

Can I also make use of Flickmyhouse via the website?
Flickmyhouse can only be used on your smartphone. You can find additional information on our website, however.

My email address does not work.
We try to fix common “bugs” within 24 hours. In case of an unknown “bug”, we apply 72 hours, so that we can present it to our developer.