PRIVACY STATEMENT FLICKMYHOUSE

Flickmyhouse respects the privacy of all users of the application called “Flickmyhouse”. Flickmyhouse considers the careful handling of personal data of great importance. Flickmyhouse therefore guarantees that the personal data obtained by it will be treated confidentially in accordance with the Personal Data Protection Act.

This privacy statement emphatically does not apply to websites and other online platforms of third parties referred to on the application or that refer to (the application of) Flickmyhouse. After all, websites and other platforms of third parties are not operated under the responsibility of Flickmyhouse.

By agreeing to the applicability of this privacy statement, you give permission to Flickmyhouse to process your personal data in accordance with the provisions of this privacy statement.

Flickmyhouse may amend this privacy statement from time to time. If Flickmyhouse makes changes to this privacy statement, it will notify you in advance, unless the change is of minor significance. Flickmyhouse therefore advises you to read this privacy statement on your own initiative so that you are always fully aware of the processing of personal data by Flickmyhouse and to protect your own privacy.

In the remainder of this privacy statement, the following terms are understood to mean:

  1. Application: the mobile application “Flickmyhouse”.

  2. Personal data: any data concerning an identified or identifiable natural person.

  3. User: the person to whom personal data relates; users of the application.

  4. Processing of personal data: any act or set of acts relating to personal data, including

    in any case collecting, recording, organizing, storing, updating, modifying, retrieving, consulting, using, providing by transmission, distribution or any other form of making available, assembling, associating, as well as blocking, deleting or destroying data.

WHAT PERSONAL DATA IS PROCESSED BY FLICKMYHOUSE FOR WHICH PURPOSES?

Flickmyhouse processes personal data that the user provides to Flickmyhouse, such as the personal data that is provided by the user when registering on the application and that can be added or changed after registration on the user’s profile. This concerns personal data such as name, (e-mail) address, telephone number, age, income data, profile photos, personal descriptions and information about and photos of the accommodation offered. These personal data are processed to make the functionalities of the application available to the user, in other words to execute the agreement for the use of the application between the user and Flickmyhouse. In this regard, profile information, including photos, is shown to other users of the application and users can exchange chat messages among themselves. In addition, the user is informed by means of notifications about likes and new messages from other users. The user can disable and enable notifications by changing the notification settings under their account.

Flickmyhouse can inform the user by means of e-mail messages and/or notifications about news and other information that Flickmyhouse thinks the user will find interesting. In this regard, the user may also receive messages from Flickmyhouse’s real estate and media partners. The user can unsubscribe in the prescribed manner from receiving such messages.

Flickmyhouse may use profile photos and photos of living space for promotional purposes, such as disclosures through social media posts and newsletters. Such photos are not displayed in combination with other personal data, such as e-mail address, telephone number or name of the user.

Statistics, Research and Improvement

Personal data is also used to keep track of general usage data regarding the application. In this context, in particular, the IP address of the user’s device, the time of the session and the data sent by the user’s device can be recorded and used for statistical analyzes of usage and click behavior on the application. Flickmyhouse uses the Google Analytics and Mixpanel software for this. The information thus obtained, including the IP address of the user, is transferred to the parties operating this software. These parties may provide personal data to third parties if they are legally obliged to do so, or insofar as these third parties process the information on behalf of these parties. Flickmyhouse has no influence on this. Flickmyhouse can use the statistical analyzes to improve and/or expand the operation and functionalities of the application. The personal data to be processed in this regard are processed anonymously as much as possible and are never used to collect personally identifiable information from the user.

Cookies

Most web browsers accept standard cookies. The user can change or disable his cookie settings on his device. However, if the user does this, he may not be able to use all the functionalities of the application.

LEGAL BASIS FOR PROCESSING PERSONAL DATA

Personal data will under no circumstances be sold on to third parties. Personal data can only be processed by Flickmyhouse, including providing it to third parties, if:

  • –  the user has given his unambiguous consent for the processing, as provided in this privacy statement;

  • –  the data processing is necessary for the performance of an agreement to which the user is a party, or for taking pre-contractual measures in response to a request from the user and which are necessary for the conclusion of a contract

    agreement;

  • –  the data processing is necessary to comply with a legal obligation to which Flickmyhouse is subject;

  • –  the data processing is necessary to safeguard a vital interest of the user;

  • –  the data processing is necessary for the proper performance of a public law task by the administrative body to which

    the data is provided, or;

  • –  the data processing is necessary for the representation of the legitimate interest of Flickmyhouse or of a third party

    who the personal data is disclosed, unless the interests or fundamental rights and freedoms of the user, in particular the right to privacy, prevail.

    Personal data are only processed by Flickmyhouse insofar as they are sufficient, relevant and not excessive in view of the purposes for which they are processed. Flickmyhouse takes the necessary measures to ensure that personal data, in view of the purposes for which they are collected and subsequently processed, are correct and accurate. Personal data will not be further processed by Flickmyhouse in a way that is incompatible with the purposes for which they were obtained. When assessing whether a processing is incompatible as referred to in the previous sentence, Flickmyhouse will in any case take into account:

  • –  the relationship between the purpose of the intended processing and the purpose for which the data was obtained;

  • –  the nature of the personal data concerned;

  • –  the consequences of the intended processing for the user;

  • –  the way in which the personal data was obtained, and;

  • –  the extent to which appropriate safeguards are provided for the user.

    RETENTION OF PERSONAL DATA

    Personal data is no longer kept by Flickmyhouse in a form that makes it possible to identify the user, than is necessary for the realization of the purposes for which they are processed.

    Flickmyhouse implements appropriate technical and organizational measures to protect personal data against loss and against any form of unlawful processing. Taking into account the state of the art and the costs of implementation, these measures guarantee an appropriate level of security in view of the risks involved in the processing and the nature of the data to be protected. The measures are also aimed at preventing unnecessary collection and further processing of personal data.

– E-mail advertising with subscription to the newsletter

“If you register for our newsletter, we will use the data required for this or separately provided by you to regularly send you our (e-mail) newsletter.

You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link included in the newsletter for this purpose. After unsubscribing, we will delete your e-mail address, unless you have expressly consented to further use of your data or this use is legally permitted to us and we inform you about this in this statement.”

INSIGHT IN PERSONAL DATA

The user can contact Flickmyhouse to view his personal data, unless Flickmyhouse is not obliged to provide this access under the Personal Data Protection Act. Flickmyhouse can charge a fee for this.

If his personal data is factually incorrect or incomplete or irrelevant for the purposes for which this data is processed, the user can request Flickmyhouse to change or delete this data. Such requests will be handled in accordance with the Personal Data Protection Act.

CONTACT

For questions about this privacy statement, the user can contact  with Flickmyhouse. Flickmyhouse is happy to help the user if he has questions about his personal data that are processed by Flickmyhouse or if he wants to change or delete the personal data he has provided.

Flickmyhouse (part of Truefip BV) Nieuwpoortkade 9
1055RX Amsterdam

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Questions about delivery times, or request an urgent delivery? Go to the customer service

Holiday destination
Delivery time in hours
The Netherlands
12 – 24 hours
Belgium
12 – 24 hours
Bulgaria
24 – 48 hours
Denmark
24 – 72 hours
Germany
24 – 48 hours
Estonia
24 – 72 hours
Finland
24 – 72 hours
France
24 – 48 hours
Greece
24 – 72 hours
Hungary
24 – 96 hours
Italy
24 – 48 hours
Croatia
24 – 96 hours
Latvia
24 – 96 hours
Lithuania
24 – 96 hours
Luxembourg
24 – 72 hours
Norway
48 – 96 hours
Austria
24 – 72 hours
Poland
24 – 72 hours
Portugal
24 – 48 hours
Romania
24 – 96 hours
Slovenia
48 – 96 hours
Slovakia
48 – 72 hours
Spain
12 – 48 hours
Czech Republic
24 – 48 hours
Sweden
48 – 96 hours
Switzerland
24 – 72 hours
United States
48 – 96 hours

Delivery times and rates

Country
Delivery time in working days
prices
The Netherlands
1-6 days

Your package will be delivered as standard with PostNL at no extra cost, would you prefer a different carrier? Indicate this in your order notes (under the button “Order and pay”). PLEASE NOTE if you choose another carrier, an additional amount will be invoiced after confirmation. Rates are constantly synchronized, if you order a different package we will contact you.

POSTNL

4-6 days delivery

For now the Amsterdam region + 60 KM outside for packages up-to 10KG

Flickmyhouse

Free delivery from 10:00 to 19:00

DPD + € 1.80 delivery costs

3-4 days delivery

GLS + € 4.10 delivery costs

3-4 days delivery

UPS + €4.53 delivery costs

2-3 days delivery

TNT + € 9.33 delivery costs

2 days delivery

DHL Express + € 11.96 delivery costs

24 hours delivery

For now the Amsterdam region + 60 KM outside for packages up-to 10KG For packages up to 10KG

Flickmyhouse

Free delivery from 10:00 to 19:00

Questions about delivery times, or request an urgent delivery? Go to the customer service

Holiday destination
Delivery time in hours
The Netherlands
12 – 24 hours
Belgium
12 – 24 hours
Bulgaria
24 – 48 hours
Denmark
24 – 72 hours
Germany
24 – 48 hours
Estonia
24 – 72 hours
Finland
24 – 72 hours
France
24 – 48 hours
Greece
24 – 72 hours
Hungary
24 – 96 hours
Italy
24 – 48 hours
Croatia
24 – 96 hours
Latvia
24 – 96 hours
Lithuania
24 – 96 hours
Luxembourg
24 – 72 hours
Norway
48 – 96 hours
Austria
24 – 72 hours
Poland
24 – 72 hours
Portugal
24 – 48 hours
Romania
24 – 96 hours
Slovenia
48 – 96 hours
Slovakia
48 – 72 hours
Spain
12 – 48 hours
Czech Republic
24 – 48 hours
Sweden
48 – 96 hours
Switzerland
24 – 72 hours
United States
48 – 96 hours

Complaint about delivery

Delivery times per country

Country
Delivery time in working days
The Netherlands
1-3 days
Belgium
1-3 days
Bulgaria
3-7 days
Denmark
2-5 days
Germany
1-5 days
Estonia
3-7 days
Finland
3-5 days
France
2-5 days
Greece
3-5 days
Hungary
3-6 days
Italy
2-5 days
Croatia
3-6 days
Latvia
3-6 days
Lithuania
2-6 days
Luxembourg
1-5 days
Norway
3-7 days
Austria
2-5 days
Poland
2-5 days
Portugal
2-5 days
Romania
2-7 days
Slovenia
2-5 days
Slovakia
2-5 days
Spain
1-3 days
Czech Republic
1-3 days
Sweden
2-6 days
Switzerland
2-6 days
United States
2-6 days

Revocation

Returns

Guarantee

Feedback form

Complaint about partners

Delivery times per country

Country
Delivery time in working days
The Netherlands
1-3 days
Belgium
1-3 days
Bulgaria
3-7 days
Denmark
2-5 days
Germany
1-5 days
Estonia
3-7 days
Finland
3-5 days
France
2-5 days
Greece
3-5 days
Hungary
3-6 days
Italy
2-5 days
Croatia
3-6 days
Latvia
3-6 days
Lithuania
2-6 days
Luxembourg
1-5 days
Norway
3-7 days
Austria
2-5 days
Poland
2-5 days
Portugal
2-5 days
Romania
2-7 days
Slovenia
2-5 days
Slovakia
2-5 days
Spain
1-3 days
Czech Republic
1-3 days
Sweden
2-6 days
Switzerland
2-6 days
United States
2-6 days

Complaint of a technical nature

General complaints procedure

Delivery times and rates

Your package will be delivered as standard with PostNL at no extra cost, would you prefer a different carrier? Indicate this in your order notes (under the button “Order and pay”). PLEASE NOTE if you choose another carrier, an additional amount will be invoiced after confirmation. Rates are constantly synchronized, if you order a different package we will contact you.

POSTNL

4-6 days delivery

For now the Amsterdam region + 60 KM outside for packages up-to 10KG

Flickmyhouse

Free delivery from 10:00 to 19:00

DPD + € 1.80 delivery costs

3-4 days delivery

GLS + € 4.10 delivery costs

3-4 days delivery

UPS + €4.53 delivery costs

2-3 days delivery

TNT + € 9.33 delivery costs

2 days delivery

DHL Express + € 11.96 delivery costs

24 hours delivery

For now the Amsterdam region + 60 KM outside for packages up-to 10KG For packages up to 10KG

Flickmyhouse

Free delivery from 10:00 to 19:00

Country
Delivery time in working days
The Netherlands
1-3 days
Belgium
1-3 days
Bulgaria
3-7 days
Denmark
2-5 days
Germany
1-5 days
Estonia
3-7 days
Finland
3-5 days
France
2-5 days
Greece
3-5 days
Hungary
3-6 days
Italy
2-5 days
Croatia
3-6 days
Latvia
3-6 days
Lithuania
2-6 days
Luxembourg
1-5 days
Norway
3-7 days
Austria
2-5 days
Poland
2-5 days
Portugal
2-5 days
Romania
2-7 days
Slovenia
2-5 days
Slovakia
2-5 days
Spain
1-3 days
Czech Republic
1-3 days
Sweden
2-6 days
Switzerland
2-6 days
United States
2-6 days

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HOW TO MAINTAIN THE QUALITY OF YOUR JEWELRY?

1. Chemicals don't even think about it

Remove your parts before starting household chores Creams, oils and perfumes, need to be completely dry when placing your jewelry

2. Avoid contact with water

Avoid bathing, entering the sea or swimming pool with your jewelry. Water and chlorine make them darken faster!

3. Store them correctly

Use lined jewelry boxes, and with partitions. If possible, use satin bags, avoiding friction between them.

4. Do not wear your jewelry when playing sports

Sweat also damages and darkens the garment!

5. Keep your parts clean

After use it is important to clean with flannels to remove all sweat from the jewelry. It is also advisable to clean more thoroughly with neutral detergent every three months.